Privacy Policy 100krm — Personal Data Protection for Malaysia Players

1 Introduction and Scope of This Policy

Welcome to the Privacy Policy page 100krm. This document is a comprehensive guide to our data protection practices and explains your rights as a user of our platform.

This Privacy Policy applies to all personal information collected through the 100krm website, our mobile app, and any communication channels we use to interact with users. It covers all services offered by 100krm to players in Malaysia.

By registering an account or using the 100krm platform, you agree to the data collection and processing practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our platform.

100krm complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA), and we take our responsibilities as your data controller seriously.

2 Types of Personal Data We Collect

100krm collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

3 How We Use Your Personal Data

Every piece of data we collect is used for a clear and lawful purpose. 100krm does not use your data for any purpose not stated in this policy. The following are the primary purposes for which your data is used:

• Account management — to create, verify, and maintain your user account on the 100krm platform.
• Transaction processing — to process deposits, withdrawals, and all financial transactions you conduct through the platform.
• Identity verification (KYC) — to meet regulatory requirements and ensure only eligible players use the platform.
• Security and fraud prevention — to detect, investigate, and prevent fraudulent activity, money laundering, or any misuse of the platform.
• Customer support — to help you resolve any issues or enquiries you have regarding the platform.
• Platform improvements — to analyse usage patterns in order to improve the user experience, platform performance, and new product development.
• Marketing communications — to send you information about promotions, bonuses, and special offers, only if you have given your consent to receive such communications.
• Legal compliance — to fulfil the legal and regulatory obligations applicable to 100krm's operations.

4 Security Measures to Protect Your Data

Protecting your personal data is our top technical and operational priority. 100krm implements multiple layers of security to ensure your data is always protected against unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL encryption — all communications between your device and our servers are encrypted using the latest TLS protocol, ensuring no data can be intercepted in transit.
• Encrypted database — sensitive data stored in our databases is protected with high-level encryption.
• Strict access controls — only authorised personnel with a clear business need may access user personal data, and all such access is logged and audited regularly.
• Two-factor authentication (2FA) — we support and encourage the use of two-factor authentication for all user accounts as an additional layer of protection.
• 24/7 security monitoring — our systems are continuously monitored to detect any suspicious activity or security threats.
• Regular security audits — we conduct regular security assessments and penetration testing to ensure our infrastructure remains robust.

5 Data Sharing with Third Parties

100krm does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties:

• Payment service providers — to process your deposit and withdrawal transactions, the necessary financial data is shared with registered and licensed payment providers.
• Technology service providers — companies that help us manage the platform's technical infrastructure, such as cloud and cybersecurity services, may have limited access to certain data.
• Regulatory authorities — when required by law or by order of a competent authority, we may be obliged to disclose certain information to government agencies or regulatory bodies.
• Gaming software partners — game session information that is required may be shared with game software providers to ensure a smooth gameplay experience.

All third parties we work with are required to adhere to data protection standards equal to or higher than those we apply ourselves. We do not permit third parties to use your data for any purpose other than those specified in their service agreements with 100krm.

6 Cookies and Tracking Technologies

The 100krm platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies — required for core platform functions such as maintaining your login session and language preferences. These cookies cannot be disabled.
• Performance cookies — helps us understand how users interact with the platform so we can improve the overall user experience.
• Functional cookies — enables the platform to remember your preferences such as display settings and personal customisations.
• Analytics cookies — we use analytics tools to understand platform traffic and usage patterns in aggregate, without any individually identifiable information.

You can manage cookie settings through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the 100krm platform.

7 Data Storage and Retention Period

100krm retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data — while your account remains active, we retain all relevant data to ensure continuity of service.
• Data after account closure — after you close your account, we retain certain records for the period prescribed by data protection laws and regulatory requirements, typically between five and seven years.
• Financial transaction records — records of all financial transactions are retained for an extended period in accordance with financial regulations and Anti-Money Laundering (AML) requirements.
• Security logs — security activity logs are retained for a sufficient period to enable investigation should any incident occur.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it.

8 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policy, you have the following rights regarding your personal data:

• Right to access — you have the right to request a copy of the personal data we hold about you.
• Right to rectification — if your data is inaccurate or incomplete, you have the right to request a correction.
• Right to withdraw consent — you may withdraw your consent to data processing at any time, particularly for marketing communications.
• Right to object — you have the right to object to the processing of your data for specific purposes.
• Right to erasure — in certain circumstances, you may request that we delete your personal data, subject to our legal obligations.

To exercise any of the rights above, please contact the 100krm support team. We will process your request within a reasonable timeframe not exceeding 21 working days.

9 Child Protection

The 100krm platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately.

10 Amendments to This Privacy Policy

100krm reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements.

We will notify you of any significant amendments via a prominent notice on the platform or to the email address registered to your account. The "Last updated" date at the top of this page will always reflect the date of the latest version of this policy.

Continued use of the 100krm platform after amendments are published constitutes your acceptance of the updated Privacy Policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

The 100krm support team is available 24 hours a day, 7 days a week to assist you. You can reach us via:

• Live Chat available directly on the 100krm platform
• Support email: [email protected]
• Our FAQ section at FAQ page